A contact center is a facility used by companies to manage all client contact through a variety of media such as telephone, fax, letter, e-mail and increasingly, online live chat.
Distinct from call centers, that purely handle telephone correspondence, contact centers have a variety of roles that combine to provide an all-encompassing solution to client, and customer contact. Contact centers, along with call centers and communication centers all fall under a larger umbrella labeled as the contact center management industry.
We provide businesses help with the setting up of a contact center and provide all the necessary tools to set it up. As customers expect deeper level of support and help, our contact centers solutions provides communication between customer and the employees not just through phones but various other means which can help your business gain greater level of customer satisfaction.